A leading global diagnostics information services provider partnered with HCLTech and Google Cloud to enhance operational efficiency and accelerate decision-making through Agentic AI. By deploying Google Cloud Gemini Enterprise and integrating it with multiple enterprise systems, HCLTech enabled context-aware, conversational access to critical IT and business data—simplifying workflows, improving visibility and boosting productivity across teams.
The Challenge
- Increasing management complexity and risk due to siloed data environments
- Time-intensive processes to retrieve vulnerability and end-of-life (EOL) posture data from enterprise applications
- Disjointed enterprise systems lacking unified, cross-platform search capabilities
The Objective
- Validate conversational AI capabilities for enterprise-scale use
- Integrate siloed data sources to enable unified access and faster decision-making
- Reduce manual effort in IT issue resolution, data retrieval and reporting
- Enhance productivity through automation and context-aware task execution
The Solution
- Deployed Google Gemini Enterprise with conversational AI capabilities for enterprise-wide integration
- Integrated ServiceNow, SharePoint, Jira Cloud and OneDrive within the customer’s Google Cloud environment for unified access
- Enabled rapid, context-aware information retrieval by connecting Google Gemini Enterprise to key data repositories and workflows
- Delivered a six-week pilot engagement focused on validating scalability, accuracy and enterprise readiness
The Impact
- 30–35% faster resolution of recurring IT issues through consolidated incident and ticket visibility
- 40–50% faster retrieval of vulnerability and EOL posture data across enterprise applications
- Up to 30% reduction in IT report preparation time, streamlining incident and backlog analysis
- Up to 40% decrease in manual navigation across enterprise systems, improving developer productivity with contextual insights from Jira and related platforms
関連ケーススタディ
The client was looking to modernize their legacy data warehouse platform to support scalable, secure and data-driven operations.
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